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Frequently Asked Questions

Welcome to our FAQ section!

Here you will find answers to the most frequently asked questions about our products, orders, shipping and payment options.

We want your shopping experience at Greta & PAUL to be as pleasant and transparent as possible – so that you can enjoy your new favorite item quickly and without worry.

If your question isn't answered here, don't hesitate to contact us directly. We're happy to help!

Your most important questions about Greta's bag – clearly answered
Katie, Ann-Kathrin, Bettina and many others already trust Greta & PAUL.
Care instructions & Cleaning
All about your purchase: Shipping, Payment & more
All about the brand & service